Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: SystmOnline
- via Accurx
- tick the medication(s) you require only, from the list attached to the prescription form, then post it or bring it in to the surgery
We now accept phone requests for repeat prescriptions.
The phone line for prescription queries is open between 11am and 1pm then 2pm to 4pm. Please try and keep this line for queries, as it’s much quicker to request and order prescriptions online.
Collecting your prescription
Please allow 3 working days for us to process your request after which your prescription will be sent to your nominated pharmacy for dispensing to await your collection.
As we are extremely busy in the mornings, we ask that collection of prescriptions from the surgery is confined to afternoons after 2:30pm, thereby avoiding unnecessary queuing at reception.
Alternatively, a stamped addressed envelope can be included with your request and the prescription will be sent to you.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription:
- use the Accurx service
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescription charges
Find out more about prescription charges.
What to do with old medicines
Take it to the pharmacy you got it from. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.