Patients’ rights and responsibilities
Please take time to read the Practice Charter which sets out our responsibilities to You and shows how you can help us to meet our commitments. It also sets out your responsibility as a patient using our services.
OUR SERVICES TO YOU
- We will treat you with courtesy and respect at all times
- We will do our best to look after your health needs by treating and preventing Illness. You should find our services helpful, kind, caring and absolutely confidential
- You may expect us to respond immediately to an emergency situation requiring life-saving treatment. For problems which you feel are urgent you will be seen by a doctor within 24 hours
- When you attend the surgery, we will provide you with services as promptly as possible and will not leave you waiting more than 30 minutes for your appointment without an explanation
- When you are unable to come to the surgery for medical reasons you may expect a home visit, though for non-urgent requests made between 8-10.30am this may not be possible until later in the day. Children with temperatures can be brought into the surgery
- You have a right to know as much about your medical condition as you want to know and we will always tell you the truth unless you ask us to do otherwise. You are welcome to see your health records, subject to any limitations in law, and discuss the contents with a doctor, at a separate appointment, if you so wish.
- You may be invited to take part in medical student training, but there is no obligation to do so
- If you feel you need a specialist opinion, your doctor will arrange this for you as long as he/she feels there is medical justification. You will only be referred when you and your GP agree it is needed
- We appreciate your comments or suggestions on our services and will endeavour to implement changes if possible
- Please treat us with courtesy and respect at all times. Threatening or violent behaviour will not be tolerated and will lead to withdrawal of our services
- Please do what you can to avoid wasting the doctor’s time. Do not come with minor coughs and colds or tummy bugs which do not require a doctor’s help. A chemist can advise on simple measures and over the counter remedies
- Try not to come to the doctor with non-medical problems. Local organisations specialise in legal, financial and housing matters. Our Care Advisor can offer advice on benefit entitlement. She can also offer advice to patients who care for a sick, elderly or disabled person. Please make an appointment with her.
- If you cannot keep your appointment. PLEASE CANCEL IT. It can be offered to somebody else. The practice does not tolerate persistent non-attenders.
- If you already know that your problem requires a nurses’ attention only, please make an appointment direct.
- Please do not abuse our services, in particular, do not ask for home visits because you do not have your own transport
- Please take as much responsibility as possible for your own health. Follow advice from the doctor or nurse. Take medication properly; keep follow-up appointments and attend for screening procedures. Use the proper re-order form to request a repeat prescription and allow 72 hours for the request to be processed. Try not to abuse your body-think about your lifestyle.
- Please help the receptionist to help you. Do not mislead her by making a non-urgent matter seem like an emergency. It is unfair on the patients who really are emergencies.
- Please be sure to attend appointments made for you at the hospital, unless you no longer need to, in which case inform both us and the hospital. Please inform the hospital direct of any change of circumstances or address. Millions of pounds are wasted each year by patients who fail to keep appointments.