We would like to introduce you all to the 'The Sound Doctor'  a web based library of 300 film and audio videos freely available to North East Essex residents, launched this year on Live Well, Essex County Council’s website

Appointments

Please note:-  If you feel you cannot manage to climb our stairs for your consultation, please tell us when you make the appointment, we can then ensure you see someone who has a room downstairs.

Consultations, which are by appointment only, are 8.30am-11.30am & 2.00pm-6.30pm each weekday.

Most of our patients request a ‘Same day’ appointment, but it is also possible to make an appointment in advance. Appointments can also be made electronically, please ask at reception.  We aim to offer patients a choice of preferred Doctor wherever possible, but there may be times when we are unable to accommodate such requests.

Please telephone 01255 220010, for appointments between 8am-6.30pm.

Appointments may also be made in person by calling into the surgery between the given times.

Book Your Appointment Online

You must be registered to book your appointment online.  To register you must visit the practice and fill in a registration form. 

Once you have registered you may login and book your appointment by clicking on the link below;

https://patient.emisaccess.co.uk/Account/Login?ReturnUrl=%2f

Messages

Wherever possible, messages are forwarded to the relevant Doctor electronically via our in-house computer system. The Doctor will either telephone back as soon as possible or alternatively they will convey a message via our message desk staff .

You may feel that you need to speak to a doctor about your healthcare concerns and the receptionist will help you with your request.

You can also contact the nursing team in the same way, and the treatment room clerk will deal with your request

Staff may ask you questions about your particular problem as it is important that the doctor or nurse has all the necessary information so they can assess your particular need.  

Home Visits

Please telephone (01255) 220010 between 8am-10.30am to arrange a home visit. If you require a visit immediately in an emergency, please let us know when you call.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

Test Results

Results can be obtained by telephone or in person between 3.00pm – 6.00pm Monday to Friday

Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.

When you take your test you will be told how long it will be before the results are returned to the practice.

It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so.